Terms and Conditions

Grandes Vinhos Regulation
1 - GENERAL CONDITIONS
1.1 - The present general conditions, or other particulars that may be established, regulate the relations between J. Portugal Ramos II - Wines & Spirits, Lda, with headquarters in Vila Santa, 7100-149 Estremoz, Portugal, VAT and registration number 509088627 at the Commercial Registry Office of Estremoz, hereinafter referred to as GRANDESVINHOS.COM, and the third parties using the web portal grandesvinhos.com hereinafter designated as users.
1.2 - GRANDESVINHOS.COM reserves the right, at any time, to unilaterally and without prior notice modify the presentation and configuration of its web pages. 
1.3 - In accordance with the legislation in force, GRANDESVINHOS.COM complies with the rules established for distance selling.
1.4 - The user when visiting, joining or purchasing a product at GRANDESVINHOS.COM, accepts the general conditions without reservation.
1.5 - The general conditions may be changed without prior notice, provided they are published at GRANDESVINHOS.COM in order to be known to users during visits or purchases.
1.6 - Purchases are valid only and exclusively for mainland Portugal.

2 - PURCHASING SYSTEM
2.1 - GRANDESVINHOS.COM periodically presents a selection of wines and gourmet products, the user being aware of its price in Euros through the information on the website, as well as the respective shipping costs. The prices shown include all taxes.
2.2 - The user according to the legislation in force (Decree Law 9/2002 of 24 January), must be over eighteen years old, complete the data requested in the registration form and accept the regulation of GRANDESVINHOS.COM 
2.3 - The user's registration will only be concluded with the confirmation by GRANDESVINHOS.COM of its acceptance, which can be canceled later by electronic communication to the user.
2.4 - The registration as a member is dissolved if after 12 months there are no purchases.
2.5 - Exclusive access for final consumers.

3 - RETURNS
3.1 - Returns of goods are accepted within 14 days after receipt of the same by customers.
3.2 - In case of return, the refund will be made by bank transfer, within 30 days.

4 - PAYMENT
4.1 - GRANDESVINHOS.COM immediately provides payment through VISA and Master Card credit cards, MBWAY, ATM, bank transfer and PayPal.
4.2 - GRANDESVINHOS.COM reserves the right to change/add payment methods by informing the user of the new forms available.
4.3 - Orders lower than 150€ (VAT included) will be charged transportation fee. Orders include insurance for breakage, theft or loss.
4.4 - The shipped goods will be accompanied by the corresponding invoice, which must also accompany the goods in case of return.
4.5 - Orders will be delivered in 72 hours.
4.6 - The invoice will be issued on the day the goods are shipped.

 

5 - GRANDESVINHOS.COM RESPONSIBILITY
5.1 - GRANDESVINHOS.COM is not responsible for damages that may result from interference, omissions, interruptions, computer viruses, malfunctions or disconnections of its software, as well as in users' computer equipment, as well as blockages and overloads in Internet browsing, or intrusion into data that is not its responsibility.

6 - CLAIM/CONTROVERSY
6.1 - They must be communicated to the email address of GRANDESVINHOS.COM, so that they can be resolved as soon as possible.
6.2 - GRANDESVINHOS.COM guarantees to users the confidentiality of their personal data in accordance with the legislation in force. The developed software allows viewing and updating personal data at any time. Click here and access the Privacy Policy and Protection of Personal Data in force at J. Portugal Ramos II - Wines & Spirits, Lda.
6.3 - Claims may also be sent in writing to J. Portugal Ramos II - Wines & Spirits, Lda, Vila Santa, 7100- 149 Estremoz, Portugal.

Contacts GRANDESVINHOS.COM
J. Portugal Ramos II - Wines & Spirits, Lda
Vila Santa, 7100- 149 Estremoz
Tel: +351 268-339910
Fax: +351 268-339918
Email: info@grandesvinhos.com

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